Introduction
www.tenerife-sur.com is part of Vitamate ApS (also referred to as “Tenerife-Sur”) a Danish limited liability company registered in Denmark with company registration number (CVR) DK27021077, with registered address at Christianshavn, 1401 Copenhagen.
Tenerife-Sur provides a website through which owners or rental managers (hereafter referred to as “Owner”) can advertise holiday homes for rent, and through which users (herainafter referred to as “Guest”) can view, search, make an enquiry or a booking on www.Tenerife-Sur.com.
Tenerife-Sur/Vitamate ApS is not the owner or rental manager of any of the holiday homes on www.Tenerife-Sur.com and act therefore only as intermediary. All booking contracts are agreed between the Owner and the Guest.
Terms and conditions for using www.Tenerife-Sur.com
1. Personal use
Www.Tenerife-Sur.com can only be used to view, read, search, book and enquire about holiday rental homes listed on www.Tenerife-Sur.com, with the purpose of renting a holiday home via www.Tenerife-Sur.com or browse articles and medias available on the website.
Use of www.Tenerife-Sur.com for any purpose other than booking of a holiday rental home or browsing www.Tenerife-Sur.com is strictly prohibited. Content such as articles, videos, photos, descriptions, owner information etc and software and design on www.Tenerife-Sur.com is copyright protected. Other than personal use, content may not be otherwise used or copied without the prior written approval of Tenerife-Sur.
2. Booking a holiday home on www.Tenerife-Sur.com
On www.Tenerife-Sur.com the Guest is offered booking a holiday home and he will be able to do a payment by credit card (Visa or Mastercard)
The Guest makes a booking on www.Tenerife-Sur.com with Tenerife-Sur/Vitamate ApS acting as intermediary between the Guest and the Owner. Guest pays the full rental amount through www.Tenerife-Sur.com and agrees to the Owner´s rental agreement which is presented to the Guest before a booking is made.
The general terms and conditions on www.Tenerife-Sur.com apply..
Tenerife-Sur/Vitamate ApS is not an Owner, rental manager or travel agency, therefore any agreement established to rent a holiday home on www.Tenerife-Sur.com is always agreed between the Guest and the Owner. To this extent they both must be at least 18 years of age on the day the holiday home is advertised or booked.
3. Accuracy of information
The updated and precise description of the holiday home, as well as the prices, the bookings and the pictures is fully provided by the homeowner. www.Tenerife-Sur,com.com is constantly making efforts to make sure that the information provided by the homeowner is true, accurate and completely adjusted to reality.
4. Liability
Use of www.Tenerife-Sur.com indicates that the Guest agrees to release Tenerife-Sur/Vitamate ApS from any direct or indirect loss or damage in connection with but not limited to fraud, phishing, any breach of terms and conditions, accidents, strikes, lock-outs or disagreements with the Owner. Tenerife-Sur/Vitamate ApS cannot be held responsible for any losses or damages the Guest may experience using www.Tenerife-Sur.com or staying in any of the holiday homes found or booked via www.Tenerife-Sur.com.
Tenerife-Sur/Vitamate ApS is not obliged to offer any refund or compensation for direct or indirect losses that neither the Guest may have suffered from renting a holiday home on www.Tenerife-Sur.com nor the Owner may have suffered from renting out a holiday home on www.Tenerife-Sur.com. Tenerife-Sur/Vitamate ApS acts only as intermediary so no rental contract or rental agreement can be made with Tenerife-Sur/Vitamate ApS.
www.Tenerife-Sur.com may contain links to third-party websites or resources. By using www.Tenerife-Sur.com both the Guest and the Owner acknowledge and agree that Tenerife-Sur/Vitamate ApS is not responsible or liable neither for the availability or accuracy of such websites or resources; nor the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by Tenerife-Sur/Vitamate ApS of such websites or resources or the content, products, or services available from such websites or resources.
Tenerife-Sur/Vitamate ApS cannot be held liable to the Owner for any fraudulent, consequential, or indirect damages, including lost profits, however caused, on any theory of liability. The Owner is responsible for any loss a Guest may experience if the Owner’s email account is hacked or maliciously manipulated in any way. If the Owner is a victim of fraud or phishing or if the Owner cancels a booking, the Owner accepts the obligation to refund the Guest the full amount paid, or to offer a matching holiday home with matching rental conditions if not able to fulfill the original booking agreement made between the Owner and the Guest.
5. Personal data protection and privacy
When using www.Tenerife-Sur.com, some personal information shall be saved in our database. Personal data protection and cookies policy is explained detailed in our Privacy Policy.
6. Legal jurisdiction
These general terms & conditions are governed by Danish Law. The parties will submit to the relevant courts.
Users also have access to the EU online dispute resolution platform
Terms and conditions for Owners on www.Tenerife-Sur.com
In addition to the above terms, the following terms shall apply to the Owners.
7. Copyright
The Owner guarantees that he owns the copyright in the photographic and textual material supplied to www.Tenerife-Sur.com (hereinafter referred to as “the material”), or is authorized by the owner of the copyright to grant Tenerife-Sur/Vitamate ApS permission to use the material. The Owner understands that photographic or textual material from any part of www.Tenerife-Sur.com may not be reproduced without permission from the copyright owner.
The Owner grants Tenerife-Sur/Vitamate ApS a perpetual, royalty-free licence to use the material for promotional purposes. The Owner unconditionally indemnifies Tenerife-Sur/Vitamate ApS immediately on demand against any cost, loss, or liability (including legal representation costs) which Tenerife-Sur/Vitamate ApS may incur by any breach of copyright from use of the material.
8. Design and layout
Tenerife-Sur/Vitamate ApS cannot be held responsible for any loss, or damage, resulting from the design of layouts, or changes made to the photographs and text submitted by the Owner. Tenerife-Sur/Vitamate ApS reserves the right to set the final design layout of a holiday home advert on www.Tenerife-Sur.com, including the right to edit text, or amend layouts or photographs. Tenerife-Sur/Vitamate ApS also reserves the right to amend and edit text data entered on the online database of the Owner.
9. Accuracy of information
Tenerife-Sur/Vitamate ApS reserves the right to refuse any advertisement on any Tenerife-Sur/Vitamate ApS website where the content fails to meet minimum requirements which are stated by Tenerife-Sur/Vitamate ApS.
10. Rating System
Www.Tenerife-Sur. reserves the right to implement a rating system intended for Guests, in which they may assess the conditions and quality of holiday homes and Owners. This valuation would be totally free and www.Tenerife-Sur.com cannot be made responsible for disclaims arising from the feedback, comments and suggestions made by any Guest.
11. Advertising
Www.Tenerife-Sur.com reserves the right to insert advertising, or announcements referred to any sort of content in its website, including advertising related to other similar holiday homes. Tenerife-Sur/Vitamate ApS declares that the use of this service is totally discretional, and Owners waive to file any damages claim, or other complaints or claims relating to any advertise published in the website.
12. Termination of an advert
If www.Tenerife-Sur.com receives complaints from Guests about a specific information on www.Tenerife-Sur.com, that is misrepresenting a holiday home, or its surroundings, or if www.Tenerife-Sur.com repeatedly receive complaints about an Owner, or the Owner have materially breached terms and conditions, or the Owner have behaved with misconduct or delivered inaccurate, fraudulent, outdated or incomplete information during the account registration, or violated applicable laws, regulations or third party rights, or if www.Tenerife-Sur.com believes in bona fide that such action is reasonably necessary to protect the safety or property of other Owners or Guests then www.Tenerife-Sur.com reserves the right to remove the holiday home from the website and disable the account without notice, and retain payment.
If an Owner attempts to enter unsuitable material into the database, or repeatedly misuses the online system, Tenerife-Sur/Vitamate ApS reserves the right to reject any Owner or holiday home and will not be liable for any expense caused.
Otherwise, an Owner may remove the holiday home from www.Tenerife-Sur.com at any time. However the Owner must honor all current and future booking agreements made with Guests. Tenerife-Sur/Vitamate ApS does not offer refunds for holiday homes taken offline by the Owner or Tenerife-Sur/Vitamate ApS.
13. Contact
To maintain a constant high level of service, www.Tenerife-Sur.com requires all Owners to be available to respond quickly to enquiries and bookings by email. Tenerife-Sur/Vitamate ApS reserves the right to suspend holiday home adverts of Owners who are unavailable for more than 24 hours.
14. External links
Links from a holiday home to any website or email address other than www.Tenerife-Sur.com are only accepted if a link is sent back to www.Tenerife-Sur.com from the Owner’s website or blog or similar. If an Owner adds a link or email address or company name without consent, re-adds a link or email address or company name after removal or removes reciprocated links from their advert on www.Tenerife-Sur.com, Tenerife-Sur/Vitamate ApS reserves the right to remove the holiday home without refund.
15. Payment policy
Online credit card payments are processed through a third party payment provider over a fully encrypted SSL secure line. Cash payments are not accepted.
Payments made through www.Tenerife-Sur.com are done via third party secure certified payment provider and www.Tenerife-Sur.com does not store the full credit card details and is not liable for errors or losses on payments or money transfers.
16. Refund policy on the advertisement
Tenerife-Sur/Vitamate ApS provides an advertising service rather than a physical product. No trial periods are offered, nor do Tenerife-Sur/Vitamate ApS offer a refund or compensation for adverts which are expired or unexpired. Tenerife-Sur/Vitamate ApS does not give any refund or compensation if the Owner experiences any losses such as bookings, money, damages or similar relation to any booking of the Owner´s holiday home.
17. Modifications to pricing and conditions
Tenerife-Sur/Vitamate ApS reserves the right to change the prices and conditions to services offered by Tenerife-Sur/Vitamate ApS without notice. Changes to prices will be applicable immediately and Owners will be notified by the website.
18. Documentation
In most cases www.Tenerife-Sur.com requires Owners to supply proof of ownership of their property in form of a title deed, utility bill or similar. If www.Tenerife-Sur.com does not receive sufficient documentation, www.Tenerife-Sur.com can reject approval of the Owner and the holiday home, and an advert for the holiday home on www.Tenerife-Sur.com will be rejected.
19. Additional conditions
On www.Tenerife-Sur.com the Owner can advertise a holiday home in different ways. Upon creating the advertisement the Owner will be prompted to accept the conditions that apply to that particular advertising form.
Tenerife-Sur/Vitamate ApS reserves the right, at its sole discretion, to modify the website, services or to modify this Terms, including the rental share, at any time and without prior notice. If Tenerife-Sur/Vitamate ApS modifies this terms and conditions, these modifications will be posted on www.Tenerife-Sur.com. By continuing to access or use the website or services after Tenerife-Sur/Vitamate ApS has posted a modification, Owners and Guests shall indicate their acceptance to be bound by the modified Terms.